F&Qs

RETURNS & EXCHANGES

Basic Refund Policy

There are 3 types of items Kat Love sells, and all 3 have slightly different Refund Policies:

• Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
• Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
• Customized Items: Unfortunately, we cannot offer a refund guarantee on these items because they are bound to each person.

• For all applicable returns, please send to:

What do I do if I received the wrong product or it's defective?

• If this happens, we are truly sorry so please first and for most except our sincerest apologies. Please email us at sales@katxlove.com and tell us your order number and how we messed up.  
• We will take care of you and cover all costs of getting you the right or replacement product. We will send you the correct item and pay for your shipping to send the defective one back to us. We are human and do make mistakes.  We will make sure to correct the issue as soon as we possibly can.

SHIPPING

How much is shipping?

• All shipping is free where stated, on FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

Do you ship internationally?

• Currently we only ship to the USA .

How do I track my package?

• Please visit the Track Order page where you can input your order number which is located on your receipt to find out the status of you order.

How long does it take for an order to arrive?

• For non-apparel items, delivery can vary and take 3-6 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. 
• If you're still not sure, just email us. We're happy to help.

I ordered 2 or more items, but only received one... where's the rest of my order?

• Since we use  we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

Where do your other products come from?

• Kat Love is all about bringing you unique and specialty items that you won't find anywhere else so to keep a diverse group of products we know you will love we go far and wide to find the best manufacturers designing the coolest stuff.
• We have source items from all over the world because these unique products are just simply not available here in the USA. 

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at support@katxlove.com and we'll get back to you right away.