Returns Policy
Refund Policy
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Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
*Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@katxlove.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@katxlove.com and send your item to:
Suite 8211, 5475 Road Orlando, Florida. US, 32811.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 5475 Vineland Road, Suite 8211 Orlando. Florida 32811
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
How much is shipping?
- All shipping is free where stated, on FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
- Currently we only ship to the USA .
How do I track my package?
- Please visit the Track Order page where you can input your order number which is located on your receipt to find out the status of you order.
How long does it take for an order to arrive?
- For non-apparel items, delivery can vary and take 3-6 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US.
- If you're still not sure, just email us. We're happy to help.
I ordered 2 or more items, but only received one... where's the rest of my order?
- Since we use we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other products come from?
- Kat Love is all about bringing you unique and specialty items that you won't find anywhere else so to keep a diverse group of products we know you will love we go far and wide to find the best manufacturers designing the coolest stuff.
- We have source items from all over the world because these unique products are just simply not available here in the USA.
Still have questions?
Sure, no problem! Just email us at sales@katxlove.com and we'll get back to you right away.
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